Customer Service and Resolutions
A-1 Limousine has established a Client Services Manager who is responsible for all quality assurance complaints, issues, or complements. All complaints are entered into our compliment/complaint system and addressed individually by this department. If a quality control or billing dispute comes to light, all issues are addressed and resolved by this manager.
On a routine basis, 95% of our complaints are handled and resolved within 24 business hours of initial notification. Our proactive Client Services Manager will keep the complainant updated through resolution and notify the Executive team routinely during the process.
A-1 Limousine utilizes both human and electronic means to monitor service. Managed by our Client Services Manager and coordinating with each Department Manager, all issues regarding levels of service are carefully monitored and reviewed. Service deficiencies result in investigation, counseling, and additional training where required. If any service deficiency is found to be greater than a single individual, procedural changes may be made.
Industry trends are monitored and reviewed on a proactive basis in an effort to ensure the highest level of executive chauffeured livery transportation and service. A-1 Limousine always strives to exceed industry standards.
A-1 Limousine has established an online 3rd party interactive survey that comes out electronically on each invoice for service. This survey is conducted by a 3rd party agency, and results are forwarded to our management team to proactively review, work to correct any deficiencies and review suggestions to increase our efficiencies. We actively solicit feedback from our customers and clientele. Feedback can be provided by either phone or e-mail or electronic survey.
A-1 Limousine actively solicits feedback from our customers and clientele. Feedback can be provided by either phone or e-mail or electronic survey.