Communications

Fleet Control and Dispatch Capabilities

A1 Limousine maintains a full staff of dispatchers 24 hours per day, 7 days per week. Each shift is lead by the Shift Dispatch Supervisor. This individual directs their team in the various aspects of the shift. Their primary responsibility is to ensure that the correct vehicle is on location 15 minutes prior to the expected time of pick up. To guarantee a timely response to airport pickups, A-1 Limousine monitors all flights with FlightView flight monitoring technology. Our customer pickups are coordinated with the actual time of arrival to minimize or eliminate airport wait time charges. Our Dispatch Center also controls the arrival of all chauffeurs and coach drivers, 45 minutes prior to their first pickup. They provide a map outlining expected routing for this first trip, while confirming that their appearance meets with our standards. Dispatch then assigns the next and closest car to the next expected reservation. Chauffeurs are scheduled by dispatch, based on the number of reservations. Therefore, each job is independent and mutually exclusive on how long a chauffeur is required to satisfactorily complete the trip with each client. Our Dispatch Center is also mandated to be in constant communication with our chauffeurs and coach drivers via cellular phones. Chauffeurs report any delays, immediately, so that alternative actions can be initiated, if necessary. At each day’s end, all arrival and departure times are analyzed to confirm compliance to our customer’s needs.

In working with our corporate and academic partners, we implement the same type of procedures with a few exceptions. We have a team of specialists that work with each client—

  • to assess their specific needs
  • review their schedules
  • provide pricing by request
  • make reservations
  • attach special instructions to the driver sheets where needed
  • e-mail confirmations

We recognize that changes do occur and the only way to ensure an uneventful trip, we must establish a solid communication network with all those associated with the trip.

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